Policies - Rovner Products

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Policies

Money Back Trial Guarantee

U.S. Sales Only

A ligature is a personal choice and there are many players who would benefit from the opportunity to experiment with different ligatures and in different playing situations. Order the products that interest you, compare them, keep them all or return what you do not want.
To qualify for a full refund, items must be returned within 14 calendar days from date of receipt, in original condition and in original packaging.
This offer is available only for items purchased directly from Rovner Products.
Other sellers may have different return policies and Rovner Products cannot accept items purchased from a different seller.
Customer is responsible for cost of return shipping.

Returns and Refunds

Eligibility: Returns are accepted within 14 calendar days of product receipt. Returned items must be unused, unaltered, and in resalable condition, including original packaging.
Non-Refundable Charges: Shipping and handling fees are non-refundable. Return shipping is the responsibility of the customer.
Eligible Purchases: Only items purchased directly from rovnerproducts.com are eligible for return.
Refund Process: Refunds are issued to the original payment method within 7-10 business days after we receive the returned item. No exchanges or store credit are offered.

To initiate a return:

Contact us here.
Email: customer_service@rovnermc.com

Shipping Policy

Shipping Time

Orders usually ship within two business days, provided the product is in stock. Orders are not processed or shipped on Saturday or Sunday or on Rovner company holidays.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

All Orders

US FUNDS ONLY!
Visa, Mastercard, American Express and PayPal payments are accepted
All Prices are in US Dollars

U.S. Orders

Free Shipping on all orders over $30 ($3.00 shipping/handling charge on orders under $30)
Please allow 2 weeks for delivery
All orders shipped via US Postal Service

International Orders

Orders are shipped via US Postal Service
Shipping fee is $28.00 USD per order
Please allow 3-4 weeks for delivery

Website Policy

Please remember…

Although all attempts are made to display accurate information on our website, all items, pricing, product details and guides are subject to change without notice

Additional Terms and Conditions

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